Choose your language
and country
English
Polish
Ukrainian
OK
en / €
Language and currency:
en | €
Delivery to:
Austria
  1. runcolors.en
  2. Returns and Exchanges

Returns and Exchanges

Returns – withdrawal from the sales contract

  1. A Customer who is a consumer under the applicable law may withdraw from the sales contract without giving a reason, on the terms below.
  2. The withdrawal period ends 14 days after the day on which the Customer, or a third party named by the Customer other than the carrier, took possession of the goods.
  3. To withdraw, the Customer must inform the Shop of the decision by a clear statement (for example a letter or an email) sent to: Sklep RunColors.pl, ul. Dobra 42 lok. 101, 00-312 Warszawa, Poland.
  4. The Customer may use the model withdrawal form sent by email, but does not have to. The Customer may also send a scan of the completed form, or any other clear statement, to kontakt@runcolors.pl. The Shop will then promptly confirm receipt on a durable medium (for example by email).
  5. To meet the deadline, it is enough to send the withdrawal notice before the withdrawal period ends.
  6. The Customer returns the goods to Sklep RunColors.pl, ul. Dobra 42 lok. 101, 00-312 Warszawa, Poland, without undue delay and no later than 14 days after informing the Shop of the withdrawal. The deadline is met if the goods are sent before the 14 days end.
  7. The Customer pays the direct cost of returning the goods.
  8. After a withdrawal, the Shop refunds all payments received, including the original delivery cost (except extra costs from a delivery method more expensive than the cheapest standard one the Shop offers), without undue delay and no later than 14 days after the Shop receives the returned goods.
  9. The refund uses the same payment method the Customer used, unless the Customer expressly agrees to another; the Customer pays no fees for the refund. The Shop may withhold the refund until it receives the goods or proof that they were sent, whichever comes first.
  10. The Customer is liable only for any reduced value of the goods caused by handling them beyond what is needed to establish their nature, characteristics and functioning.

Complaints

  1. All products in the Shop are new and original. RunColors.pl is liable for physical and legal defects of the goods under Article 556 et seq. of the Polish Civil Code.
  2. RunColors.pl works to keep the Shop running correctly, to the extent of current technical knowledge, and will fix any problems reported by Customers within a reasonable time.
  3. Any item bought in the Shop may be the subject of a complaint, within the deadlines and on the conditions set by law, if it has defects that make it non-compliant with the sales contract.
  4. A complaint can be made by post: send the goods with a written description of the defect or the complaint form, and proof of purchase, by registered mail or another parcel service to Sklep RunColors.pl, ul. Dobra 42 lok. 101, 00-312 Warszawa, Poland, marked "Reklamacja e-sklep RunColors.pl". The Customer will be told how the complaint was resolved within 14 days of the day after the Shop receives the parcel.
  5. If the goods are defective, the Customer may, under Articles 556 and 561 of the Polish Civil Code:
    1. declare withdrawal from the contract or ask for a price reduction, unless the Seller promptly and without undue inconvenience to the Buyer replaces the goods with defect-free ones or removes the defect; or
    2. ask for the goods to be replaced with defect-free ones or for the defect to be removed.
  6. If a complaint is not accepted, the goods are sent back with an explanation of why the complaint was rejected.

Forms

pixelpixel